Rocna Owners Can Receive Refund from West Marine for Manufacturing Issue

West Marine, the biggest distributor of Rocna anchors in the U.S., has issued a “Product Specification Notice” in regard to 13 types of anchors sold by the New Zealand-based company. Rocna anchors are sold in 34 countries.

The West Marine notice reads in part:

“One of our suppliers, Rocna, recently notified us that beginning in 2010, their anchors (with the model numbers listed below) were manufactured using a different, weaker grade of steel compared to that published on the Rocna website at the time and that had been previously published in West Marine catalogs. West Marine was unaware of the change in the grade of steel from that indicated on Rocna’s website, and West Marine did not publish exact specifications (either in our catalogs, or on the product packaging) at the time, or since. However, we felt that we should communicate the fact that this information was different so that you are fully informed about the products you purchase from West Marine.”

The notice concludes with the offer to replace any Rocna anchors. “If you feel your Rocna anchor does not meet your expectation, our ‘No Hassle Guarantee’ assures you are protected and you may return your Rocna anchor to us for a refund.”

Several cruising publications have picked up on the issue, which attracted over 70 pages of comment in one online forum.

For the complete story, go to www.marinebusiness-world.com.

This entry was posted in Dock Talk and tagged , , . Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>